OUR 60-DAY WARRANTY

The Warranty is for “Right Products”.

No quibble 30-day refund or replacement from the day of delivery if the item is damaged or not fit for purpose！

Order before checking the right size, if you don’t know how to check you can contact us we can help you.

But after purchasing we don’t accept refunds or returns of not suitable size! We will help you check all details.

NO RETURNS & REFUNDS

We don’t provide return and refund services for the wrong size.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at：help@giantoctopusplush.com

EXCHANGES  (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:help@giantoctopusplush.com

If the item has a quality problem please contact us we will send the new one to replace it. We will pay the shipping fees.

SALE/PROMOTION ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items – this is the most common example that we cannot honor if we want to continue offering great value at floating center caps Shop. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.